At MetricsPi, we strive to provide high-quality AI-powered services. This Refund Policy explains when and how refunds may be granted for subscription purchases made through Fastspring or our website.
1. General Policy
All MetricsPi subscriptions provide instant access to our platform and features. Because the service is digital and delivered immediately, payments are non-refundable once access is granted, except in limited cases.
2. Eligible Refunds
- Duplicate charges for the same subscription.
- Technical issues preventing access that cannot be resolved within 5 business days.
- Verified fraudulent or erroneous transactions.
To request a refund, email support@metricspi.com within 7 days of purchase.
3. Non-Refundable Cases
- Change of mind or service no longer needed.
- Partial or unused subscription periods.
- Account suspension for policy violations.
- User-side technical or network issues.
4. Cancellations
You may cancel your subscription anytime under Dashboard → Billing. Cancellations stop future renewals but do not refund current charges. Your access continues until the end of the paid term.
5. Processing Refunds
If approved, refunds will be processed to your original payment method within 5–10 business days. A confirmation email will be sent once completed.
6. Contact Us
For refund or billing questions, contact:
📧 support@metricspi.com
🌐 https://metricspi.com