Welcome to METRICSPI (PVT) LTD (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our websites or use our services (the “Services”).
Account details (e.g., name, email, phone), organization and billing information.
Content you upload or submit to the Services (e.g., documents, messages, prompts, files, API payloads).
Support communications and feedback.
b) Automatically Collected
Usage data (pages/features used, timestamps, diagnostic logs).
Device/browser data (IP address, user agent, OS, language).
Cookies, SDKs, and similar technologies for authentication, analytics, and security.
c) From Third Parties
Identity, analytics, or integration partners (e.g., cloud hosting, email, payments, AI providers) consistent with this Policy.
2. How We Use Information
Provide, operate, and improve the Services.
Authenticate users, maintain security, prevent fraud and abuse.
Personalize features, communications, and recommendations.
Process transactions, send invoices and service messages.
Comply with legal obligations and enforce terms.
AI Processing. For AI features (e.g., embeddings, model responses), your data may be securely processed by integrated AI providers (such as OpenAI / Azure OpenAI) solely to deliver the requested output. We do not allow your data to be used to train third-party models.
3. Legal Bases
Depending on jurisdiction, we process data based on: (i) performance of a contract; (ii) legitimate interests (e.g., product improvement, security); (iii) compliance with legal obligations; and/or (iv) your consent where required (e.g., optional analytics or marketing).
4. Data Retention
We retain personal data for as long as your account is active and as needed to provide the Services. After account closure, we typically retain records for up to 5 years or as required by law, then delete or anonymize. AI query logs are generally kept for 30–90 days.
You may request deletion or export by contacting us (see Contact).
5. Sharing & International Transfers
Service providers (hosting, analytics, email/SMS, payments, AI processing) under contracts ensuring confidentiality and security.
Business partners/integrations when necessary to deliver requested functionality.
Legal & compliance when required by law or to protect rights, safety, and security.
If data is transferred internationally, we implement appropriate safeguards (e.g., encryption, contractual protections).
6. Security
HTTPS/TLS encryption in transit; encryption at rest where supported.
Access controls, least-privilege, and audit logging.
Periodic security reviews and vulnerability remediation.
No method is 100% secure; we work to protect your data and respond to incidents promptly.
7. Cookies & Tracking
We use cookies and similar technologies for essential functionality (login, session), analytics, and preferences.
Essential: required for core features.
Analytics: to understand usage and improve the Services.
You can manage cookies in your browser. Disabling essential cookies may limit functionality.
8. Your Rights
Subject to applicable law, you may have rights to access, correct, delete, port, or object to certain processing. You may also withdraw consent for optional processing at any time.
Data Access/ExportRequest a copy of your data.CorrectionUpdate inaccurate or incomplete data.DeletionAsk us to delete data where applicable.ObjectionObject to processing based on legitimate interests.ConsentWithdraw consent for optional features.
To exercise rights, contact us at privacy@metricspi.com. We’ll respond within 30 days where required.
9. Children’s Privacy
The Services are intended for users aged 18 and older. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last Updated” date. Your continued use of the Services after changes constitutes acceptance.